Refund policy

Last Updated: 09.13.2026

Thank you for shopping with Silvabel, LLC. We want you to love your purchase, and we understand that sometimes returns or exchanges may be necessary. This policy explains how returns, refunds, and exchanges are handled.

1. Eligibility for Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

-The item must be unused, unworn, and in its original condition.

-All original packaging, tags, and accessories must be included.

-You must provide proof of purchase (order number, receipt, or confirmation email).

Items that cannot be returned include:

-Used, worn, or damaged items

-Custom, personalized, monogrammed, or made-to-order products

-Clearance or final sale items (these will be clearly marked)

-Gift cards

Silvabel, LLC reserves the right to refuse a return if the item shows signs of use or damage.

 

2. Exchanges

We are happy to exchange an item for a different size or product (if available) and will cover the cost of shipping. Exchanges follow the same eligibility requirements listed above.

If the requested exchange item is unavailable, a store credit or refund will be issued.

 

3. Return Process & Shipping Costs

To initiate a return, contact us at:

Email: silvabel.eq@gmail.com

Once your return is approved, we will provide return instructions.

-Customers are responsible for return shipping costs unless the item arrived damaged or an error was made on our part.

-We recommend using a trackable shipping service. Silvabel, LLC is not responsible for lost return shipments.

 

4. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 72 hours of delivery with photos of the item and packaging. We will provide instructions for a replacement or refund.

Failure to report damage within 72 hours may affect eligibility for replacement or refund.

 

5. Refunds

Once we receive and inspect your return, we will notify you of approval or denial.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, funds may take 5–10 business days to appear.

Shipping costs are non-refundable, except in cases of a damaged or incorrect order.

 

6. Warranty & Product Use Disclaimer

Silvabel, LLC is not responsible for injuries, damages, or improper use of tack or equipment. See our Terms of Service for more details.

 

7. Final Sale & Non-Returnable Items

The following are final sale and cannot be returned:

-Custom or personalized orders

-Clearance or discounted final sale items

-Gift cards

 

8. Contact Information

If you have questions about this policy or need help with a return, contact us:

Silvabel, LLC
Email: silvabel.eq@gmail.com

We appreciate your business and thank you for choosing Silvabel, LLC!